Shipping policy

At Dewan Fragrances, we want your fragrance shopping experience to be simple, secure, and convenient. We carefully pack every order to ensure your products arrive safely and in excellent condition.

Order Processing

  • Orders are typically processed within 1 business day.

  • Orders are not processed or shipped on weekends or major U.S. holidays.

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping Time

We currently ship orders within the United States.

  • Shipping United State: 1–2 business days

  • Delivery times may vary depending on your location, carrier delays, weather, or other circumstances beyond our control.

Please note that processing time is separate from shipping time.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address and the shipping method selected.

From time to time, Dewan Fragrances may offer free shipping promotions. Any applicable offer will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email. You can use the tracking information to monitor your package's delivery status.

Please allow 24–48 hours for tracking information to become active after your order ships.

Delayed or Missing Packages

If your package is delayed, please first check the tracking information provided by the shipping carrier.

If your order has not arrived within the expected delivery timeframe, please contact us with your order number and we will be happy to assist you.

Dewan Fragrances is not responsible for delays caused by the shipping carrier, severe weather, incorrect delivery information, or other circumstances outside our control.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your purchase.

If you notice an incorrect address after placing your order, contact us as soon as possible. We will do our best to update the address before the order ships. Once an order has shipped, we may not be able to change the delivery address.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged package and product. We will review your request and help determine the appropriate solution.

Contact Us

If you have any questions about our shipping policy or your order, please contact Dewan Fragrances through our website's contact page.

Thank you for choosing Dewan Fragrances. We appreciate your business!